If you’re like most managers, your relationship with IT can be summed up in a word: frustrating! Exploiting technology requires sorting through convoluted processes, data, and systems only to find your requests mired in red tape and projects late and over budget. But here’s something you probably don’t know: all those things you hate about your company’s IT? Your IT leaders hate them too. So stop complaining—and start collaborating with the people who can help you fix them.
Susan Cramm is Founder and President of Valuedance and a recognized industry expert on information technology leadership. She has consulted to executives from a number of Fortune 500 companies, including Toyota, Novartis, Whole Foods Markets, and Sony. She is an award-winning writer and author of the Harvard Business Review blog “Have IT Your Way.”
This is an essential read for any leader – business or IT. Just as technology is embedded in how companies operate and compete, so should the ability to manage technology be embedded in accountabilities and capabilities of leaders within. Towards this end, Susan provides practical and powerful advice in an easy-to-read and enjoyable format.
-Leon V. Schumacher, Group CIO, Novartis International AG