Reviews

“Susan’s ability to cheerfully self-analyze her own experiences has lead to this how-to/how-not-to book, that will make you love IT as much as she does. Or at least understand IT a lot better than you do now.”

 -Mike Clifford
  Global VP, Information Technology
  Whole Foods Market

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"Susan has a deep understanding of all aspects of the IT/client relationship, and she leverages this strength in this book. Most business readers would greatly benefit from this read; it definitely increased my appreciation of the business leader’s role in addressing and managing the interface with IT.”

 -Peter Bassi, Chairman of YUM Restaurants International

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“I've always appreciated the concept that ‘you get all the IT you deserve.’ This book was a great wake-up call and reminder that I must be part of the solution.”

 -Kathy Pickering, Vice President, H&R Block


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This really is a definitive guide. It should be a mandatory read for anyone named a project sponsor. I plan to make it required reading for our IT Governance Board and every business owner.

 -Sue Boehlke COO Senior Vice President, Online Solutions & Technology for Manheim


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This is an essential read for any leader – business or IT.  Just as technology is embedded in how companies operate and compete, so should the ability to manage technology be embedded in accountabilities and capabilities of leaders within.  Towards this end, Susan provides practical and powerful advice in an easy-to-read and enjoyable format.  

 -Leon V. Schumacher, Group CIO, Novartis International AG

 

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"Business-IT alignment has been an elusive goal.  By clearly identifying the essential tensions between the business and IT agendas in this excellent book, Susan Cramm is able to constructively move us forward towards this goal.  This book is an essential read for business and IT execs who want to get drive business value from IT."

 -Vijay Gurbaxani
Taco Bell Endowed Professor of Information Systems and Computer Science
Director, Center for Research on IT and Organizations (CRITO)
The Paul Merage School of Business, University of California

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"A wonderful guide to help business line managers and leaders do a better job leveraging IT. Thoroughly researched and reflective of Susan's hands-on experience, this book is a must-read for anyone interested in demystifying IT and understanding how to improve IT-business collaboration to benefit the enterprise - and the people within."

-Abbie Lundberg, President, Lundberg Media & former Editor in Chief of CIO Magazine

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"This is the best IT book I have read in years.  I really like the way it is written for business people, but found it was easy to read, with lot’s of great points.  While I didn’t find any revelations in it, it does a great job of creating a readable collection of the critical success factors in running effective IT.  I found myself highlighting throughout the book and feeling energized to share it with my staff."

-David Smiley, Senior Vice President & Chief Information Officer, Flextronics

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